Privacy Policy

Effective date: January 14, 2026

LOCAL TRUCKS (“we”, “us”, or “our”) is committed to protecting the privacy of individuals who interact with us online and offline. This Privacy Policy explains how we collect, use, disclose, store, and secure your personal information in connection with the website www.localtrucks.au and our express freight services (collectively, the “Services”).

This policy should be read in conjunction with any other privacy notices or consent statements we may provide at the time of collection. By using our website and/or engaging our Services, you agree to the collection and use of information in accordance with this policy.

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our Privacy Officer at [email protected] or at our physical address listed below.

1. Scope and commitments

• This Policy covers personal information we collect about individuals (including customers, potential customers, suppliers, job applicants, and site visitors) via our website www.localtrucks.au and related communications.
• It also applies to personal information we collect indirectly (e.g., via website analytics, cookies, or from third parties) where lawful.
• We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and the Notifiable Data Breaches (NDB) scheme where applicable.
• We will only collect and handle personal information where it is necessary to provide and improve our express freight services, communicate with you, and meet legal obligations.

2. What information we collect

We may collect the following categories of personal information:

• Identity and contact information: name, job title (where relevant), company name, email address, phone numbers, and postal address.
• Shipment and service information: details about shipments (pickup/drop-off locations, destinations, dates, times, service levels, dimensions/weight, tracking numbers), customer account information if applicable, and communications related to shipments.
• Billing and financial information: payment details, invoices, and billing history (collected directly by payment processors or financial systems as required for transactions).
• Correspondence data: records of communications (e.g., emails, phone calls, customer support chats, feedback).
• Usage data and technical information: IP address, browser type, operating system, pages viewed on our site, time spent on pages, device information, referral source, and other analytics data gathered through cookies and similar technologies.
• Marketing preferences: preferences regarding receiving marketing communications and consent status.
• Other information you provide: any other information you choose to share with us in connection with the Services or inquiries.

We collect personal information directly from you when you:

• make an inquiry or contact us,
• request a quote or book transportation,
• create an account (if applicable),
• participate in surveys or promotions,
• correspond with us for support or inquiries.

We may also collect information passively through:

• cookies and similar technologies (see Section 6),
• analytics services to understand site usage and improve our Services,
• third parties (e.g., payment processors, travel/logistics partners, regulators) where you have given consent or where disclosure is required or permitted by law.

3. How we use your information

We use your information to:

• provide, operate, and manage the Services (including arranging, tracking, and delivering shipments);
• communicate with you about shipments, bookings, invoices, updates, and customer support requests;
• verify identity and protect against fraud and misuse of our Services;
• process payments and manage billing, including refunds or disputes;
• comply with legal obligations (e.g., taxation, regulatory reporting);
• improve and personalise the website and our Services (e.g., language preferences, location-based features, service improvements);
• carry out data analytics to understand usage patterns, performance, and trends;
• conduct marketing activities (where you have consent or as otherwise permitted by law) and provide you with offers or information about our services tailored to your interests (see Section 7 on Marketing).

We will only use personal information for purposes that are compatible with the original reason you provided it, or as otherwise required or permitted by law.

4. How we disclose your information

We may share your information with:

• Service providers and contractors who perform services on our behalf (e.g., IT and hosting, customer support, payment processing, insurance, freight carriers, and legal services). These providers are bound by confidentiality and data protection obligations.
• Affiliates and business partners where necessary to provide or coordinate the Services.
• Regulators and law enforcement when required by law or to protect our rights or the public, or to respond to lawful requests.
• In connection with a business transaction (e.g., a merger, acquisition, or sale of assets) where your information may be transferred as part of the transaction, and the privacy protections will continue with the successor entity or as required by law.

We do not sell or rent your personal information to third parties for their marketing purposes without your consent.

5. International transfers of personal information

Your personal information may be stored and processed in Australia or in other countries where our service providers or partners operate. If data is transferred overseas, we will take reasonable steps to ensure the information remains protected in line with this Policy and applicable laws (e.g., by using contractual safeguards and ensuring adequate privacy protections). By using our Services, you consent to cross-border transfers where necessary for the purposes described in this Policy.

6. Cookies, analytics, and similar technologies

• We use cookies and similar technologies to monitor site performance, remember preferences, ensure security, and understand how users interact with the site.
• We may use third-party analytics providers (such as Google Analytics or similar services) to collect information about site usage. These providers may set cookies and process data on our behalf.
• You can manage cookies through your browser settings, including blocking or deleting cookies. Note that disabling cookies may affect the functionality of certain parts of the website.
• For more information, see our Cookie Policy (if applicable) or this Privacy Policy’s Cookies section.

7. Direct marketing and opt-out

• We may use your contact details to send you information about our services, promotions, and updates that may be of interest to you.
• You may opt out of receiving marketing communications at any time by following the unsubscribe instructions in the message or by contacting us at [email protected].
• Even if you opt out of marketing communications, we may still send you transactional or administrative messages related to your bookings or account.

8. Your rights

You may have rights under privacy laws, including:

• Access and correction: You can request access to the personal information we hold about you and request corrections if it is inaccurate or incomplete.
• Deletion or restriction: You can request deletion of personal information or restriction of processing in certain circumstances (subject to legal exemptions).
• Objection to processing: You can object to processing of your personal information on grounds relating to your particular situation, including for direct marketing.
• Data portability: In some cases, you may request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Withdraw consent: If processing is based on consent, you may withdraw your consent at any time (note that withdrawal may affect our ability to provide the Services).
• Complain: You may lodge a privacy complaint with us or with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been violated.

To exercise these rights, please contact our Privacy Officer at [email protected] or at our postal address below. We may require verification of your identity before fulfilling certain requests.

9. Data retention

We will retain personal information for as long as necessary to fulfill the purposes described in this Policy, to comply with our legal obligations, resolve disputes, and enforce agreements. After the retention period ends, information may be securely deleted or anonymized as appropriate. Specific retention periods may depend on the type of information and legal/regulatory requirements (e.g., financial and tax records, shipment documents).

If you require details about specific retention periods for particular data categories, please contact us at the address below.

10. Security of your information

• We implement reasonable and appropriate technical, physical, and administrative safeguards to protect personal information from misuse, loss, alteration, or unauthorized access.
• We use secure hosting, encryption in transit (e.g., TLS/SSL) for data transmitted through our site, and access controls for internal systems.
• We require our service providers to implement appropriate security measures and restrict access to personal information to those with a legitimate business need.

While we strive to protect your information, no security system is perfect. If you become aware of a security breach affecting your personal information, please contact us immediately so we can take appropriate steps.

11. Data accuracy

We take reasonable steps to ensure personal information we collect is accurate, up-to-date, and complete. You can request corrections to your personal information if you believe it is inaccurate or incomplete.

12. Children’s privacy

Our Services are not directed toward children under 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us and we will take steps to delete it as appropriate.

13. Notifiable data breaches

In the event of an eligible data breach involving personal information, we will comply with the Notifiable Data Breaches scheme under the Privacy Act. We will take reasonable steps to contain the breach, assess the impact, notify affected individuals and the OAIC where required, and implement measures to prevent recurrence.

14. Links to third-party sites and services

Our website may contain links to third-party sites or services. This Policy does not apply to those sites. We are not responsible for the privacy practices or content of third-party services. We encourage you to review their privacy policies when you access or use those services.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will provide notice on our website or by other means as appropriate. The “Effective date” at the top indicates when the policy was last updated.

16. How to contact us

If you have questions, concerns, or requests regarding your privacy, please contact:

• Privacy Officer: LOCAL TRUCKS
• Email: [email protected]
• Address: 5/121 Kerry Rd, Archerfield QLD 4108
• Phone: Mobile 0478 417 978; Toll-free 1300 013 456

We will respond to inquiries in a timely manner and in accordance with applicable privacy laws.

Thank you for choosing LOCAL TRUCKS. We are committed to safeguarding your privacy and handling your information responsibly as part of our express freight services.